1. Introduction

These terms and conditions govern your use of our website and the purchase of tickets, products, and services from CreatorCompany Limited (“we”, “us”, or “our”), trading as TubeFest. By accessing our website or making a purchase, you agree to be bound by these terms.

Company Details:
CreatorCompany Limited
Company Number: 15414568
Registered Address: 124 City Road, London, EC1V 2NX

2. Ticket Purchases

2.1 Booking and Payment

All ticket purchases are subject to availability
Prices are displayed in GBP and include VAT where applicable
Payment must be made in full at the time of booking
A confirmation email will be sent upon successful payment

2.2 Ticket Transfer

Tickets may be transferred to another person by contacting us at least 14 days before the event
The original purchaser remains responsible for the transferred ticket

2.3 Cancellation and Refunds

Tickets are non-refundable unless the event is cancelled by us
If an event is cancelled, you will receive a full refund within 14 days
If an event is postponed, your ticket will be valid for the rescheduled date
We reserve the right to refuse entry and cancel tickets without refund in cases of misconduct

3. Event Attendance

3.1 Entry Requirements

Valid ticket or confirmation must be presented for entry
Photo ID may be required
We reserve the right to refuse entry

3.2 Conduct

Attendees must:

Behave in a respectful manner towards staff, speakers, and other attendees
Follow venue rules and safety instructions
Not engage in any illegal activities
Not record or broadcast without prior written permission

3.3 Photography and Recording

We may photograph and record at events for promotional purposes
By attending, you consent to being photographed or recorded
If you do not wish to be photographed, please inform our staff

4. Video Replays and Digital Products

4.1 Access

Digital products are delivered electronically via your account
Access is granted upon successful payment
You are responsible for maintaining the security of your account

4.2 Usage Rights

Digital products are for personal use only
You may not redistribute, resell, or share access to digital products
We retain all intellectual property rights

4.3 Refunds

Digital products are non-refundable once accessed
Refund requests for unaccessed products must be made within 14 days of purchase

5. Affiliate Programme

Affiliate commissions are paid on confirmed sales only
We reserve the right to reject or terminate affiliates at our discretion
Affiliates must not use misleading or unethical marketing practices
Commission rates and terms may be modified with notice

6. Intellectual Property

All content on our website is owned by or licensed to us
You may not copy, reproduce, or distribute our content without permission
Our trademarks may not be used without written consent

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages
Our total liability is limited to the amount paid for the product or service
We are not responsible for third-party services or content
Nothing in these terms limits liability for death or personal injury caused by negligence

8. Changes to Events

We reserve the right to make changes to event programmes, speakers, and schedules
We will endeavour to notify ticket holders of significant changes
Changes do not entitle you to a refund unless the event is cancelled

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.