1. Introduction

CreatorCompany Limited (“we”, “us”, or “our”), trading as TubeFest, is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

Company Details:
CreatorCompany Limited
Company Number: 15414568
Registered Address: 124 City Road, London, EC1V 2NX

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, password when you create an account
Purchase Information: Billing address, payment details when you make a purchase
Profile Information: Photo, bio, social media links when you complete your profile
Communication: Messages and enquiries you send to us
Event Information: Dietary requirements, accessibility needs when attending events

2.2 Information Collected Automatically

Device Information: Browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, interactions with our website
Location Data: Approximate location based on IP address
Cookies: Information stored via cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process and fulfil your orders and bookings
Provide access to events, digital products, and services
Send order confirmations and important updates
Respond to your enquiries and provide customer support
Send marketing communications (with your consent)
Improve our website, products, and services
Prevent fraud and ensure security
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

Contract: To fulfil our contractual obligations to you
Consent: For marketing communications and cookies
Legitimate Interests: To improve our services and prevent fraud
Legal Obligation: To comply with applicable laws

5. Information Sharing

We may share your information with:

Service Providers: Payment processors, email services, hosting providers
Event Partners: Venues and service providers necessary for event delivery
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Staff training on data protection

7. Data Retention

We retain your personal data for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements

Generally, we retain account data for 7 years after your last interaction with us, unless you request earlier deletion.

8. Your Rights

Under UK GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data (“right to be forgotten”)
Restriction: Request restriction of processing
Portability: Request transfer of your data to another provider
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, please contact us at team@tubefest.co.uk.

9. Cookies

We use cookies to:

Keep you signed in
Remember your preferences
Analyse website usage
Deliver relevant advertising

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:
team@tubefest.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.